Last Updated: October 2025
Company: IKKAM CORP PTY LTD
Trading As: SoFresh Wet Towels
ABN: 88670022803
Address: 50 Caloola Road, Bargo NSW 2574, Australia
Email: info@sofreshwettowels.com.au
Website: sofreshwettowels.com.au

 

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1. Our Commitment to Privacy

SoFresh Wet Towels (“we”, “our”, “us”) respects your privacy and values your trust.
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit or make a purchase from our online store.
We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

 

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2. What Information We Collect

We may collect personal information directly from you or automatically when you interact with our website.

(a) Information You Provide

• Name, address, email, and phone number
  
  

• Payment details (processed securely via Shopify or PayPal)
  
  

• Order history and preferences
  
  

• Customer support or enquiry details
  
  

• Marketing opt-ins (email/SMS)
  
  

(b) Information Collected Automatically

• Device information (browser type, IP address)
  
  

• Usage and analytics data (via Shopify, Meta, or Google Analytics)
  
  

• Cookies and tracking pixels for advertising performance
  
  

You can manage cookies through your browser settings.

 

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3. How We Use Your Information

We use your information to:

• Process and fulfill orders
  
  

• Send shipping and order updates
  
  

• Communicate customer support or returns
  
  

• Improve our website and product experience
  
  

• Send marketing updates (only with your consent)
  
  

• Comply with legal and tax obligations
  
  

We will never sell or rent your personal data.

 

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4. How We Share Your Information

We only share information with trusted service providers who help us run our business:

• Shopify (store hosting & checkout)
  
  

• Payment gateways (Shopify Payments, PayPal)
  
  

• Logistics partners (Australia Post, couriers)
  
  

• Email and marketing platforms (if opted-in)
  
  

• IT and analytics providers
  
  

These partners only use your information as needed to perform their services.

 

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5. International Data Transfers

Shopify and some service providers may store data overseas (e.g., Canada, USA, or EU).
Shopify is compliant with global privacy standards and uses secure encrypted storage.

 

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6. Data Retention

We retain your personal data for as long as necessary to fulfil orders, comply with legal obligations, or resolve disputes.

 

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7. Your Rights

Under Australian Privacy Law, you have the right to:

• Access and correct your personal information
  
  

• Request deletion or restriction of processing
  
  

• Withdraw marketing consent
  
  

Contact us at info@sofreshwettowels.com.au to exercise your rights.

 

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8. Security

We maintain industry-standard SSL encryption and secure servers to protect your data from unauthorised access or misuse.
Despite our best efforts, no online system is 100% secure. You use our services at your own risk.

 

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9. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites.

 

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10. Updates to This Policy

We may update this policy periodically. The latest version will always be posted here with a revised “Last Updated” date.