Dispatch Location: Bargo, NSW, Australia
Carrier Partners: Australia Post, Sendle, and leading courier services.

 

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1. Order Processing

All orders are processed within 1–3 business days (excluding weekends and public holidays).
You’ll receive an order confirmation email, followed by tracking details once shipped.

 

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2. Shipping Times

We currently ship across Australia.
Estimated delivery time after dispatch:

• Metro areas: 2–4 business days
  
  

• Regional areas: 5–7 business days
  
  

• Remote locations: up to 10 business days
  
  

 

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3. Shipping Fees

Shipping costs are calculated at checkout based on weight, destination, and courier rates.
Free shipping promotions (if applicable) will be applied automatically.

 

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4. Tracking

Once dispatched, you’ll receive an email with tracking details.
If you haven’t received your parcel after the estimated timeframe, contact us at info@sofreshwettowels.com.au with your order number.

 

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5. Delays and Lost Parcels

We are not responsible for delivery delays caused by couriers, weather, or incorrect address details.
However, we will assist you in lodging courier investigations if a parcel is lost.

 

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6. International Shipping

We currently ship only within Australia. International orders will be added in the future.